{"id":12,"date":"2019-08-17T19:37:41","date_gmt":"2019-08-17T19:37:41","guid":{"rendered":"http:\/\/www.karensworks.com\/wtp\/?page_id=12"},"modified":"2022-02-27T20:18:26","modified_gmt":"2022-02-27T20:18:26","slug":"resume","status":"publish","type":"page","link":"http:\/\/www.karensworks.com\/wtp\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\t\t
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Experience<\/b><\/span><\/h2>

Over 25 years of experience in learning and development experience in corporate, private, and nonprofit settings. Worked with many small businesses to develop their online presence.<\/p>

Instructional Design Lead \/ Senior Instructional Designer<\/span>
Point32Health (formerly Tufts Health Plan)<\/span>
2013 \u2013 present<\/h2>
  • Support team of 29 (managers, senior and entry-level instructional designers and trainers) with learning development tools, technology assistance, and instructional design practices<\/li>
  • Conduct staff development workshops and coach on topics such\u00a0as the ID Workout Series, presentation development, accessible design, and Universal Design<\/li>
  • Strategize with Learning & Development management team on\u00a0course design and delivery improvement across lines of business<\/li>
  • Assist staff in designing and implementing engaging online Adobe Connect virtual classroom training programs<\/li>
  • Research, test, and recommend technology solutions for purchase<\/li>
  • Create and implement department team design standards<\/li>
  • Design face-to-face, blended, online, and virtual trainings for Operations Department utilizing Universal Design, closed captioning, and accessibility design for screen reader users<\/li>
  • Utilize Workday LMS system for administrating courses, collect and analyze report data<\/li>
  • Project manage larger training initiatives and collaborate with business owners and stakeholders across departments<\/li>
  • Develop eLearning and instructor-led training on new and existing software systems including: Treatment Cost Estimator, member and provider portals, Clinical Authorization System (CAS), HealthRules Payor (HRP), Salesforce, and Verint<\/li>
  • Create courses end-to-end: storyboards, scripts, design, graphics, animations, edits, and voicework<\/li>
  • Design training programs for healthcare programs including Medicare Advantage, USFHP military family plans, Group Insurance Commission (GIC), and Commercial Products<\/li>
  • Revamped 5-week New Hire Call Center training program (health insurance fundamentals, benefits, technology, customer support) resulting in significant improvements in quality assurance scores<\/li>
  • Developed and implemented Supervisor Success Program for managers and supervisors, a year-long program that included: self-paced and guided content, face-to-face forums, and mentoring programs<\/li>
  • Chair for Workforce Pride and board member for company’s Prism\u00a0Business Resource Group (LGBTQIA+)<\/li>
  • Active in Parallel (disability) Business Resource Group<\/li><\/ul>

    Freelance Designer \/ Trainer<\/strong><\/span>
    KarenDrummey.com \/ WheresThePower.com<\/strong><\/span>
    2001 \u2013 present<\/strong><\/h2>
    • Freelance for instructional design, presentations, training<\/li>
    • Creator and instructor of Where’s the Power? What’s the Point? presentation design workshop for public and corporate onsite workshops<\/li>
    • Small business marketing (Web, print, email marketing, blogs, local search)<\/li>
    • Private and small group training<\/li>
    • Instructional Design Contractor for Pearson Education<\/li>
    • Webmaster for Massachusetts Court Reporter’s Association, the Watertown Community Foundation<\/li><\/ul>

      eLearning and Documentation Specialist<\/span>
      Weather Services, International (now IBM)<\/span>
      2012-2013<\/h2>
      • Created eLearning\/documentation strategy for TruVu MAX real-time weather\/traffic\/news applications for the software division of The Weather Channel<\/li>
      • Developed and implemented detailed project plans for online learning strategies<\/li>
      • Developed and oversaw training content styles and standards for video and online help<\/li>
      • Worked with graphic arts staff to develop visual assets for video productions<\/li>
      • Wrote scripts and storyboards<\/li>
      • Worked with voiceover meteorology talent to create training videos<\/li>
      • Streamlined existing documentation systems<\/li>
      • Assessed the success of eLearning and made recommendations for improvement<\/li>
      • Maintained and developed video and documentation websites<\/li><\/ul>

        Instructional Designer \/ Field Trainer<\/span>
        Vistaprint<\/span>
        2007 \u2013 2012<\/h2>
        • Created instructor led, eLearning, and blended courses for global call center agents to support print and online products<\/li>
        • Designed Internet Marketing University, an eight week training program on digital products (websites, mobile, email marketing, search products, blogs, social media) supporting $75 million dollars revenue goals, resulting in a 25% reduction in subscription cancellation<\/li>
        • Created a “Supervisor in a Box” program<\/li>
        • Developed course modules including audio\/video, simulations, workshops, and learning games<\/li>
        • Worked with business owners to support product launch strategies and and meet SLAs<\/li>
        • Provided train-the-trainer sessions for three international call centers<\/li>
        • Developed and delivered cascade training sessions for nationwide retail partner rollouts to 1,000+ locations<\/li>
        • Created information series for nationwide distribution to retail store associates<\/li>
        • Conducted webinar training sessions to retail employees<\/li><\/ul>

          Other Experiences<\/span><\/h2>

          Web Designer for Massachusetts Bar Association, Technology sales, restaurant owner, real estate marketing, community education Instructor, resident director for UCLA, UMass Lowell, UMass Amherst, instructed Social Diversity in Education course<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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          \u00a0 Skills<\/span><\/h1>
            • PowerPoint Expert<\/span><\/li>
            • Articulate Storyline (Intermediate \/ Advanced)<\/span><\/li>
            • Adobe Connect Virtual Classroom Design<\/span><\/li>
            • Virtual Meeting Platforms: Zoom, MS Teams<\/span><\/li>
            • Universal and Accessibility Design<\/span><\/li>
            • Articulate Replay<\/span><\/li>
            • Articulate Studio<\/span><\/li>
            • Articulate Rise<\/span><\/li>
            • Camtasia<\/span><\/li>
            • Filmora<\/span><\/li>
            • Video editing<\/span><\/li>
            • ASTD Multimedia Certificate<\/span><\/li>
            • Quia<\/span><\/li>
            • SnagIt<\/span><\/li>
            • Adobe Photoshop<\/span><\/li>
            • Audacity<\/span><\/li>
            • Word<\/span><\/li>
            • Excel<\/span><\/li>
            • Workday LMS<\/span><\/li>
            • Canvas LMS<\/span><\/li>
            • Infomapping \/ FSPro<\/span><\/li>
            • Instructor-led Design<\/span><\/li>
            • eLearning Instructional Design<\/span><\/li>
            • Training<\/span><\/li>
            • Adult Learning Theory and Practice<\/span><\/li>
            • Learning Roadmaps<\/span><\/li>
            • Certified Lominger Leadership Architect<\/span><\/li>
            • Digital Painting\u00a0<\/span><\/li><\/ul><\/li><\/ul>

              \u00a0 Education<\/span><\/h2>

              M.Ed. Organizational Development<\/span>
              University of Massachusetts, Amherst<\/span><\/p>

              B.S. Psychology<\/span>
              University of Massachusetts, Amherst<\/span><\/p>

              Graduate Certificate Learning Technology and Design\u00a0<\/span>
              Harvard University Extension School<\/span><\/p>

              \u00a0<\/span><\/p>

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              Experience Over 25 years of experience in learning and development experience in corporate, private, and nonprofit settings. Worked with many small businesses to develop their online presence. Instructional Design Lead \/ Senior Instructional DesignerPoint32Health (formerly Tufts Health Plan)2013 \u2013 present Support team of 29 (managers, senior and entry-level instructional designers and trainers) with learning development […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":10,"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":323,"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/pages\/12\/revisions\/323"}],"wp:attachment":[{"href":"http:\/\/www.karensworks.com\/wtp\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}